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A campaign landing page built around one of the most emotionally charged moments in the au pair experience: the first meeting.

Marketing Design Landing Page Brand Launch International Markets 2020
1.5
Months to launch
1 month design, 0.5 months to ship
26
Countries reached
European-led, globally deployed
1
Brand launch
First campaign under Cultural Care's new identity

The Problem

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Cultural Care was rolling out a new brand identity and needed a campaign that could carry the weight of it. The brief was a landing page. The real challenge was finding the right emotional hook to convert cold traffic.

As the sole UX designer at Cultural Care, marketing campaign pages were part of the job alongside core product work. The European marketing team came to me with a lead generation goal: build a landing page for a campaign targeting prospective au pairs across European markets. Users would arrive via Instagram and Facebook video ads, emotionally primed, likely on mobile, and possibly encountering Cultural Care for the first time.

The constraint that made this project interesting was the starting point. We weren't working with existing brand equity on the page. We were launching the new brand identity through this campaign. The landing page had to do three things at once: introduce the brand, explain the program, and convert.

How might we... Design a landing page that converts emotionally primed, first-time visitors into leads, while simultaneously introducing a new brand identity across 26 international markets?

The Process

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01

Finding the Hook

The campaign concept came out of a collaborative session in Lucerne, Switzerland, working with the central design team at EF Education First (Cultural Care's parent company). We were planning the brand rollout and needed something more compelling than a feature list. The question that unlocked it: what if we led with the moment they actually meet in person for the first time? That emotional beat became the strategic foundation for everything that followed.

02

Mapping the Entry Point

Before wireframing, I mapped the user's state at the moment they'd land on the page. They'd just watched a video ad showing an au pair meeting their host family for the first time. They were emotionally engaged, on mobile, and likely knew nothing about Cultural Care. The page couldn't open with a form. It had to meet them where they were emotionally, give them enough to understand the program, then earn the conversion.

03

Wireframing the Flow

The initial wireframes structured the page in three beats: brand impression (hero with new identity, emotional imagery), program education (benefits and responsibilities in scannable format), and conversion (lead capture form at the end of the scroll). Paper prototypes first, then digital wireframes reviewed with the marketing team. The structure held. The visual execution needed work.

04

Stakeholder Refinement

Stakeholder review surfaced three specific improvements: gradient overlays on hero images to protect text legibility regardless of which background image loaded, a card-based layout for host family profiles to give the scrollable section visual consistency, and swipe indicators to make the horizontal card interface discoverable on mobile. Each feedback point translated directly into a design change.

Findings

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01

Users arrive emotionally ready, not informationally ready

The Instagram and Facebook video ads did heavy emotional lifting before users ever hit the landing page. That meant leading with information about the program would have broken the momentum. The page needed to extend the emotional experience first, then earn the right to explain the program. Sequence mattered as much as content.

02

Text over imagery is a legibility gamble

The hero section relied on real photography, which meant contrast between text and background would vary with every image swap. Stakeholder review caught this before it became a production problem. A gradient overlay made text legibility a design constant rather than a per-image decision. A small change that prevented a recurring quality issue across all future campaign iterations.

03

Mobile-first isn't optional when the entry point is social

Swipe-up from Instagram stories goes directly to mobile. The horizontal card interface for host family profiles needed visible swipe indicators to communicate that it was scrollable. Without them, users would see one card and stop. Discoverability of interaction patterns on mobile is never automatic. It has to be designed in.

The Solution

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[ Hero with gradient overlay ]
[ Host family card carousel ]
[ Lead capture form ]

A mobile-first landing page that moves users from emotional resonance to program understanding to lead submission, in one continuous scroll.

The page opens with the "Welcome Home" hero: full-bleed photography of that first meeting moment, the new Cultural Care brand identity in bold typography, and a gradient overlay protecting legibility regardless of the image. Below it, a scrollable host family card carousel lets prospective au pairs browse real families with real quotes. Program benefits and responsibilities follow in scannable format. The lead capture form closes the page.

Each section earns the next one. The hero creates the emotional pull. The host family section makes the program feel human and specific. The benefits section answers the practical questions. By the time users reach the form, they've moved through the full conversion funnel on a single page.

Design decision

Putting the form at the end of the scroll rather than above the fold was a deliberate bet on education over immediacy. Users arriving from an emotional video ad weren't ready to submit a lead form. They needed context first. Sequencing the page to earn the form rather than demand it reflected that user reality.

Impact

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26
Markets at launch
Single responsive design, globally deployed
1.5mo
Concept to live
1 month design, 2 weeks to ship
1st
New brand campaign
First public launch of Cultural Care's refreshed identity
3
Platforms
Instagram, Facebook, mobile web

Learnings

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01

Emotional hooks drive engagement more than benefit lists

The most effective thing on the page wasn't the program benefits section. It was the framing: that first meeting moment. Leading with an emotional truth rather than a feature list changed the energy of the entire page. Users who came in emotionally engaged from the video ad stayed engaged because the page extended that feeling rather than interrupting it with information. I'd start every marketing project by asking: what's the emotional moment this campaign lives inside of?

02

Visual hierarchy is conversion strategy

This project made clear that page architecture is a conversion decision, not just a design one. Where the form sits, what content precedes it, how much the user has to scroll before they're asked to act. All of it affects whether they convert. Putting the form at the bottom was a bet that an educated lead is a better lead than an immediate one. That logic held, and it's shaped how I think about any page with a conversion goal.

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